Need a hand? Our support team is available 24/7 for all your needs - just drop us an email at firstname.lastname@example.org, and we’ll get back to you ASAP!
Alternatively, you can give us a call on 0800 018 3307. Our expert support team is ready to solve any and all issues you may have at Pixie Bingo!
If you ever need a helping hand at Pixie Bingo, we’ve got you covered! Check out some answers to our most frequently asked questions below, and hopefully, we’ll be able to resolve your query without you even having to do a thing! Still stuck? Contact our magical support team as soon as possible; they’re available 24/7, so don’t be shy!
I received a free spins voucher, how do I use it?
Got a free spins voucher? Great! Once you’re logged in, you’ll find your free spins vouchers in the Members Area. You can also head into the lobby and click the Present icon in the top right corner to see any free spins you have to claim.
How do I know the games are fair?
Every game on Pixie Bingo uses a random number generator (RNG) to ensure random results. Our software is thoroughly tested by external testing houses, and it undergoes regular maintenance to prevent problems occurring. This applies to every bingo, slot, casino and instant game on the site.
Are my payment details secure?
We use SSL Encryption with 128 bit encryption on Pixie Bingo to ensure your details stay confidential and private at all times. Any sensitive data sent from your account is encrypted, making it impossible for anybody to crack the code and see your personal details.
How will transactions appear on my bank statement?
All your deposits and withdrawals will be listed on your bank statement until the title Cassava Enterprises or Virtual MaSerIRL.
How do I cash out and get paid?
Withdrawals can be requested in the Members Area, next to the Deposit option. Withdrawal times and max amounts vary depending on the option you are trying to make a withdrawal with; check our withdrawal policy for more information.
What happens if I get disconnected from a game?
Having internet troubles? Don’t worry, if you’re disconnected from a game while it is in play, it will still play out as normal, and any wins will be added to your account correctly.
Big Fat 10
£250 Sunday Sizzle
£10K Sunday Funday
£600 Dreamy Monday
£500 Wacky Wednesday
£1K Wishful Thursday
The Big £10,000
Forgotten your details? Click here
Not a member? Register here