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We Got Your Back

We all need some help every now and again. Luckily, we planned ahead and we've got a whole load of information ready to help sort out your problem.

Of course, we're always ready to listen to you too. Support Pixies are available 24/7 via live chat or phone. You can also email us with any questions or concerns you may have. We're always happy to hear from you!

contact us

If you have a problem, come talk to us about it. We want everybody to enjoy their time at Pixie Bingo as much as possible! Contact us via any of the methods below and we'll do our best to answer any questions or solve any problems you may have.


Our magical Support team are ready to answer any questions you may have! Simply email help@pixiebingo.com with any questions or concerns you may have.


If you'd like a more direct answer, give us a call on 0800 901 2510. Our Customer Service team is waiting around the clock to answer your calls.


Frequently asked questions

Frequently Asked Questions

I received a free spin voucher, how can I claim it?
  • Congratulations! You can claim your free spins by logging in and entering the game lobby. Click the gift icon (next to the Pixie Bingo logo at the top) and you'll receive your spins straight away. If you can't see the gift icon or your free spins don't appear, our Support Pixies will be more than happy to help.
How do I play my free game of Pixie's Dust?
  • We give you a free game of Pixie's Dust whenever you deposit £10 on Pixie Bingo. Simply head to the members area and click the Pixie's Dust tab. Your free game will be waiting!
I just completed a Cheeky Challenge and it hasn't updated... Help!
  • Don't panic! It can take up to 24 hours for completed challenges to update and appear in your Members Area.
What are Wagering Requirements?
  • All bonus funds on Pixie Bingo come with a wagering requirement. In order to withdraw any winnings earned with these funds, you'll need to meet the wagering requirements.

    For example, if you had a £10 bingo bonus, you would need to wager £40 to meet the 4x wagering requirements.

    We keep track of your bonus funds in your Account area. You'll also be able to see your wagering requirements, showing you exactly how much you'll need to wager to withdraw your bonus funds.

    Make sure you read the T&Cs on all our offers to see the exact wagering requirements that accompany bonus funds on Pixie Bingo!

What are Wagering Requirements and what are my benefits?
  • Each bonus received will come with a pre-defined wagering requirement. This means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.
  • With our new system in place you will now receive bigger, better and more exciting Bonuses while keeping your bingo environment friendly and fun!
  • In addition we've made it super easy for you to keep track of all of your bonuses. For each Bonus received you will be able to see its wagering requirements and track your progress towards fulfilling it.
  • You're not missing out or losing out on anything because these wins came from a FREE Bonus!
What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply click the GET NEW CARDS button to get issued with a new batch.
How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:

    Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
    Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Ltd/ Virtual MaSerIRL (as applicable)
    MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Ltd
    Cheque 48-72 hours UK Only - up to 6 days ROW - 10-15 days Europe 7 - 10 days UK - 5-8 days ROW - up to 21 days Europe up to 15 days Chexx Inc issued by Northern Bank
    Neteller 48 hours 2-3 days 4-5 days Cassava Ltd
    Wire Transfer 48 hours 4-7 days 7-10 days Cassava Ltd
    Paypal 48 hours 2-3 days 4-5 days Cassava Ltd

    Please find our withdrawal policy here .

How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Pixie Bingo.
I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.

getting Started

Welcome friend! Let's keep things short and simple - here's our step-by-step guide on how to play on Pixie Bingo!

1. Join Pixie Bingo

A nice easy step to start off. Click the button below to register and become a member at Pixie Bingo. You just need to follow the form and enter some information (name, email, address)... Simple!

2. Deposit and Claim Your Scratchcard

Next, you'll want to deposit and claim your special Pixie welcome bonus! Deposit a minimum of £10, and you'll receive a Magic Match scratchcard, and have the chance to win up to £500 instantly! Just deposit, scratch, and try and match three symbols to win a prize. And, best of all, you can play Magic Match every day - just make a qualifying deposit, and you can play to win one of thousands of prizes once a day, every day!

3. Play!

Alright, it's time for the fun part. You've signed up, deposited and received your welcome bonus. It's time to play! Head to our Game Lobby through the link below and you'll find all our games ready and waiting for you. Enter a bingo room or choose a slot game to try out - the rest is up to you!

4. Win and Withdraw!

Okay, so you've completed every other step and you've won a load of money on Pixie Bingo. Now what? Well, click below to see all the details of our Withdrawal Process. It's real simple to understand, so don't worry. Of course, once you've withdrawn your winnings, you'll need to make another deposit to keep the fun going… Return to Step 2 and keep going player!

About Us

The gaming services on this website are operated by members of the 888 group headquartered in Gibraltar: Cassava Enterprises (Gibraltar) Limited and Virtual Digital Services Limited, which hold a Gibraltar gaming license and 888 UK Limited which is licensed and regulated by the Great Britain Gaming Commission. The 888 group is a market leader in the global online gaming industry, as reflected by the number of players and player satisfaction.

All games on this website are audited and extensively tested to ensure fair play and honest payouts. Our main priorities are Security, Privacy and Fair Play for all of our customers.

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